shipping policies

Processing Time
All orders are processed within 1 to 5 business days. Please note that orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: [insert cost] - Estimated delivery time: [insert time, e.g., 5-7 business days]
  • Expedited Shipping: [insert cost] - Estimated delivery time: [insert time, e.g., 2-3 business days]
  • International Shipping: [insert cost] - Estimated delivery time: [insert time, e.g., 10-20 business days]

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on the shipping carrier and destination.

Shipping Carriers
We use [insert shipping carriers, e.g., USPS, UPS, FedEx, etc.] to deliver our orders. Once your order is shipped, you will receive a confirmation email with tracking information.

International Shipping
We currently ship to [list countries or regions you ship to]. Please be aware that international shipments may be subject to import duties and taxes (including VAT), which are incurred once the package reaches the destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that contains your tracking number(s). The tracking number will be active within 24 hours.

Shipping Delays
We are not responsible for delays caused by the carrier, customs, or other unforeseen factors. If your order is delayed, please contact the carrier directly for updates using the tracking number provided.

Shipping Address
Please ensure that your shipping address is correct at the time of order. We are not responsible for orders shipped to incorrect or outdated addresses. If you realize your address is incorrect, please contact us immediately at [insert your contact information].

Damaged, Lost, or Stolen Packages
[Your Store Name] is not liable for any products damaged, lost, or stolen during shipping. If your package was damaged during shipment, please contact the carrier to file a claim. If your package is lost or stolen, please file a claim with the carrier and notify us for further assistance.

Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at:

  • Email: [your email address]
  • Phone: [your phone number]
  • Address: [your physical address, if applicable]

Thank you for shopping with Najwa's!